Refund policy

Due to the custom and made-to-order nature of our pieces, The Legacy Loop does not accept returns or exchanges.

Each item is carefully created specifically for you, which means we are unable to restock or resell personalized or pre-order items once they have been made.

If there is an issue with your order, please contact us within 3 days of delivery so we can review the situation. Refunds or replacements are considered on a case-by-case basis and are reserved for items that arrive damaged, defective, or incorrect.

Please note:

• Color variations may occur due to screen settings and fabric batches.

• Minor variations are normal with handmade embroidery and are not considered defects.

• Refunds will not be issued for sizing issues, buyer’s remorse, or delays outside of our control.

We truly appreciate your support of our small business and the love you pour into heirloom pieces for your families.